Terms and Conditions
1. GENERAL INFORMATION
The following General Terms and Conditions (hereinafter “GTC”) apply to all orders and deliveries between Ivy Horsefashion (hereinafter “us” or “we”) and a consumer (hereinafter “Customer(s)”) in the version valid at the time of the order. A “Customer” within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for a purpose that cannot be attributed to their commercial or self-employed professional activity. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.
Orders may only be placed upon acceptance of the T&C and the Cancellation Policy.
We reserve the right to change the Terms and Conditions at any time without prior notice. Please read our Terms and Conditions and the Cancellation Policy carefully before placing an order.
2. CONCLUSION OF THE CONTRACT
he following terms and conditions regarding the conclusion of a contract apply to orders placed through our online store at www.ivy-horsefashion.de.
Upon conclusion of the contract, the contract is entered into with
Ivy Horsefashion, owned by Laura Eckes
Auweg 13
76646 Bruchsal.
Please note: Different address for exchanges and returns!
Returns address:
Ivy Horsefashion
Kinzigstraße 4
76646 Bruchsal
Germany
The contract language is exclusively German.
The product descriptions contained in our online shop do not constitute a legally binding contractual offer on our part, but serve as a non-binding invitation to the customer to order goods. By ordering the desired goods, the customer submits a binding offer to conclude a purchase contract.
The customer submits a binding offer to enter into a contract by successfully completing the ordering process provided in our online store.
The ordering process through our online store consists of the following steps:
- Select the desired goods and/or services (virtual shopping cart)
- Confirm by clicking the “Buy” button
- Enter customer information, including billing address and, if applicable, a different shipping address
- Select the desired payment method
- Review and correct all information (e.g., name, address, payment method, ordered items, quantity)
- Binding submission of the order.
Furthermore, the customer may also submit the offer to the seller via email.
The customer may cancel the ordering process at any time before bindingly submitting the order, and may correct and review the goods and/or services.
We reserve the right to accept the customer’s offer within five days (the period begins upon the customer’s submission of the binding offer). Acceptance of the offer is made via a written order confirmation (an email updating the order status to “in progress”), which is sent to the customer in writing (by fax or email). If we do not accept the offer within the specified period, this shall be deemed a rejection of the offer, with the result that the customer is no longer bound by their offer. Furthermore, if a payment has been made, it will be refunded via the same payment method.
Order processing and communication generally take place via email and automated order processing. The customer must ensure that the email address provided for order processing is accurate so that emails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.
3. PRICES, SHIPPING COSTS, AND PAYMENT
The prices listed in the online store are total prices that include applicable sales tax, unless otherwise specified in the product description. The sales tax rate depends on the EU country to which the order is being shipped. Any applicable delivery and shipping costs are listed separately in the respective product description.
Customers have various payment options available, which are offered in our online store.
Prepayment: If prepayment is selected, the customer agrees to pay the purchase price within 7 business days of the contract being concluded. If this does not occur, we have the right to terminate the contract after this period has expired.
PayPal: When paying via a payment method offered by PayPal, payment processing is handled by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to PayPal’s Terms of Service. These can be viewed at the following link: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or—if the customer does not have a PayPal account—subject to the terms and conditions for payments without a PayPal account: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
Shipping is generally only available to addresses within the European Union.
Shipping costs depend on the shipping address (country-specific shipping costs) and are independent of the package’s size and weight.
For shipments outside the European Union, any customs duties are the responsibility of the buyer.
If an item is unavailable, the customer will receive a refund. This unavailability may result from overlapping orders during the ordering process or discrepancies in inventory levels.
4. DELIVERY
Unless we have specified different or varying delivery times in the product description (custom-made items/custom bridles), all items we offer will be shipped within 3 to 15 business days at the latest via the shipping provider DHL. Any deviating delivery times will be communicated in writing (via email or fax). The delivery period begins upon the customer’s timely and proper fulfillment of their obligations. If the customer has chosen to pay in advance, the delivery period begins upon receipt of payment. Goods are delivered to the shipping address provided by the customer, unless otherwise agreed.
If multiple orders are placed within 24–72 hours, these orders may be combined and shipped together in a single package.
If the shipping carrier returns the shipped goods to us because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment or return shipment. This does not apply if the customer effectively exercises their right of withdrawal, if they are not responsible for the circumstance that led to the impossibility of delivery, or if they were temporarily prevented from accepting the offered service, unless the delivery was announced in advance, i.e., within a reasonable period of time.
We reserve the right to withdraw from the contract in the event of incorrect or improper delivery to us. This applies only if we are not responsible for the non-delivery and have entered into a specific offsetting transaction with the supplier with due care. We will make every reasonable effort to procure the goods. In the event of unavailability or only partial availability of the goods, the customer will be informed immediately and the payment will be refunded without delay.
The risk of accidental loss or accidental deterioration of the sold goods generally does not pass to the customer until the goods are handed over to the customer or an authorized recipient.
5. RETENTION OF TITLE
We retain title to the goods until the purchase price has been paid in full.
6. LIMITATION OF LIABILITY
Ivy Horsefashion, owned by Laura Eckes, shall be liable for damages other than those resulting from injury to life, limb, or health only to the extent that such damages are attributable to intentional or grossly negligent conduct or to a culpable breach of a material contractual obligation by Ivy Horsefashion or its vicarious agents. Any further liability for damages is excluded. The provisions of the Product Liability Act remain unaffected by this.
7. WARRANTY
We guarantee that the merchandise will, at the time of delivery, possess the characteristics described on our website www.ivy-horsefashion.de and be free of material defects. Upon receipt of the merchandise, please inspect it immediately for any visible errors or defects, such as the wrong item, incorrect size, defective fabric, etc. In the unlikely event that you receive a defective or incorrect product, please contact us immediately. You can reach us by email at info@ivy-horsefashion.de.
Should a product defect attributable to manufacturing occur, we will, at our discretion, repair, replace, or issue a credit for the product in question free of charge. This warranty does not apply to damage caused by accidents, improper handling, negligence, washing, normal wear and tear, or the natural fading of color and material due to prolonged use. Accidental damage such as tears, holes, or burn marks is not covered by our warranty terms.
If the purchased item is defective, the provisions of statutory liability for defects apply. To the extent that used goods are the subject of the purchase agreement and the buyer is not a consumer, the warranty is excluded. If the customer is a consumer, the warranty period for the purchase of used goods is one year.
If goods are delivered with obvious shipping damage, the customer is asked to file a complaint with the delivery company and to notify us of this. Failure to do so will not affect the customer’s statutory or contractual rights regarding defects.
Riding halters/leather halters with crystals:
Although the small stones on the noseband are firmly glued in place, they are very delicate. For this reason, we expressly cannot provide any warranty for stones that fall off!
Damage caused, for example, by the horse rubbing against the halter, rolling, or exposure to pressure or water while cleaning the leather goods should be avoided through the customer’s care during daily use of the product. The product is excluded from the statutory warranty.
8. Indemnification for Infringement of Third-Party Rights
If, in addition to the delivery of goods, the contract also requires us to process the goods in accordance with the customer’s specific instructions, the customer must ensure that the content provided to us for processing does not infringe the rights of third parties (e.g., copyrights or trademark rights). The customer shall indemnify us against any claims that third parties may assert against us in connection with an infringement of their rights resulting from our contractual use of the customer’s content. The customer shall also bear the reasonable costs of the necessary legal defense, including all court and attorney’s fees in the statutory amount. This does not apply if the customer is not responsible for the infringement. In the event of a claim by a third party, the customer is obligated to provide the seller immediately, truthfully, and completely with all information necessary for the examination of the claims and for a defense.
9. RIGHT OF WITHDRAWAL
9.1 STATUTORY RIGHT OF WITHDRAWAL
CANCELLATION POLICY
Right of Cancellation
You have the right to cancel your contract within 14 days without giving any reason. The cancellation period begins upon receipt of the order or when a third party designated by you, other than the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Ivy Horsefashion, owned by Laura Eckes, Auweg 13, 76646 Bruchsal, email: info@ivy-horsefashion.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, fax, or email). You may use the attached model withdrawal form for this purpose, though this is not mandatory. Please note that the goods must be returned in their original condition, i.e., unwashed, unworn, and without alterations!
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.
The return shipment should be sent to:
Ivy Horsefashion
Kinzigstraße 4
76646 Bruchsal
Germany
Written notice of withdrawal by mail should be sent to:
Ivy Horsefashion, owned by Laura Eckes
Auweg 13
76646 Bruchsal
Or send us a written notice of withdrawal by email to:
info@ivy-horsefashion.de
Consequences of Cancellation
If you cancel this contract, we will promptly refund all payments received from you, including any shipping costs paid (with the exception of any additional costs resulting from your choice of a delivery method other than the standard delivery we offer). In any case, the refund will be made no later than 14 days from the day we receive the returned item.
We will use the same payment method for this refund that you used for the original transaction. Under no circumstances will you be charged any fees for this refund. Notwithstanding the foregoing, we may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.
You must return or hand over the goods immediately and, in any case, no later than 14 days from the day on which you notify us of your withdrawal from the contract. The deadline is met if you send the goods before the 14-day period expires.
You are responsible for the direct costs of the return shipment. For all types of returns, you must select insured shipping, as we will not be liable for any damages incurred if the goods are lost. If you choose to return the items to us via cash on delivery, please note that we reserve the right to charge you for any costs we may incur or to refuse the shipment.
We will inspect the returned items to assess their condition and inform you of your entitlement to a refund of the amounts paid. The refund itself is considered positive confirmation.
If the goods are damaged during the “inspection of their properties and functionality,” you must compensate us for the loss in value if this is due to improper handling of the item. “Checking the properties and functionality” refers to testing and trying out the respective goods, as is possible and customary in a retail store. Furthermore, you can avoid the obligation to pay compensation for any deterioration caused by the intended use of the item by not using the item as if it were your property and by refraining from anything that could impair its value.
If the original order value falls below €200 (Germany) due to partial returns, the entitlement to free shipping (in the case of a promotion) is forfeited. Shipping costs will be automatically deducted from the refund.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that have been manufactured according to customer specifications or clearly tailored to personal needs, or that are not suitable for return due to their nature. This applies to all browbands except for the version featuring exclusively crystal-colored stones.
For a bridle (in-stock item) with a custom headband, the remaining components of the bridle may still be exchanged or returned if they do not fit. In this case, the price of the headband will be deducted, and the remaining amount will be refunded upon receipt and inspection of the merchandise.
Furthermore, a fee of €20 plus VAT will be charged if the bridle is returned in a soiled condition.
END OF THE CANCELLATION POLICY
CANCELLATION FORM
If you wish to cancel the contract, please fill out this form and return it to us.
Please send your written notice of cancellation to (Note: This is a different address for returns):
Ivy Horsefashion, owned by Laura Eckes
Auweg 13
76646 Bruchsal
Germany
Email: info@ivy-horsefashion.de
I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*) or the provision of the following service (*)
_______________________________________________
_______________________________________________
Ordered on (*) ____________ / Received on (*) __________________
_______________________________________________
Name of the consumer(s)
_______________________________________________
Address of the consumer(s)
_______________________________________________
Signature of the consumer(s) (only for written notifications)
_________________________
Date
(*) Delete as appropriate
9.2 EXCHANGES
Exchanges for a different size are generally possible. The buyer is responsible for the shipping costs associated with this. In individual cases, an exchange may be approved as a gesture of goodwill. If you have any questions regarding exchanges, please contact us by email at: info@ivy-horsefashion.de. Exchanges are only possible within 14 days of delivery of the item in question.
Discounted or custom-made items are generally excluded from exchange. If an exchange is granted, the item must be in its original condition, which means, among other things, that the item must be unused and free of damage or soiling.
9.3 Right of Return
There is generally no right of return after the 14-day cancellation period has expired.
10. CHANGES TO THE ORDER
Once the order has been placed, it cannot be canceled.
Once the order has been placed, changes can only be made until you receive the order confirmation.
Once the order has been placed, you cannot add a comment to the comment field. Please use the contact form to let us know about any additions; corrections may be possible on a case-by-case basis.
11. PRODUCT VARIATIONS
We strive to accurately depict the characteristics of our products, including their composition and colors. Color displays may vary depending on the device used, so we cannot guarantee that your display will accurately reproduce the product colors.
Our product photos are intended solely as examples. We cannot guarantee that all details (such as stones or beads) will match the product photos in terms of color and shape. Additionally, there may be variations of all kinds (color, size, shape, etc.) in the raw materials (leather, stones, hardware, etc.); these are production-related and cannot be ruled out by third parties.
12. EXTRAS
Contests, any giveaways, and memberships on our Facebook and Instagram pages are voluntary extras offered by us. There is no legal entitlement to them. Giveaways are included in every package while supplies last. In the event of abuse of our bonus programs, we reserve the right to suspend the customer’s account. If a customer’s account is suspended, a cash refund is not possible. It is not possible to merge customer accounts. Legal recourse is excluded for all contests. In the event of abuse, we reserve the right to redraw the winners if there is suspicion of abuse.
13. GIFT CERTIFICATES
13.1 PROMOTIONAL COUPONS
Vouchers that we issue free of charge as part of promotional campaigns with a specific validity period and that cannot be purchased by the customer (hereinafter “promotional vouchers”) can only be redeemed in our online store and only during the specified period.
Individual products may be excluded from the voucher promotion if a corresponding restriction is specified in the content of the promotional voucher.
Promotional vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.
Only one promotional voucher may be redeemed per order.
The value of the goods must be at least equal to the amount of the promotional voucher. We do not refund any remaining balance.
If the value of the promotional voucher is insufficient to cover the order, one of the available payment methods may be selected to settle the difference.
The credit balance of a promotional voucher will not be paid out in cash nor will it accrue interest.
The promotional voucher will not be refunded if the customer returns goods paid for in whole or in part with the promotional voucher within the scope of their statutory right of withdrawal.
The promotional voucher is intended solely for use by the person named on it. The promotional voucher may not be transferred to third parties. The seller is entitled, but not obligated, to verify the eligibility of the respective voucher holder.
13.2 GIFT CERTIFICATES
Gift certificates that can be purchased through our online store (hereinafter “gift certificates”) can only be redeemed in our online store, unless otherwise specified on the gift certificate.
Gift certificates and any remaining balance on gift certificates are valid until the end of the third year following the year of purchase. Any remaining balance will be credited to the customer’s account until the expiration date.
Gift certificates can only be redeemed before the order process is completed. Subsequent offsetting is not possible.
Only one gift certificate may be redeemed per order.
Gift certificates may only be used for the purchase of goods and not for the purchase of additional gift certificates.
If the value of the gift certificate is insufficient to cover the order, one of the available payment methods may be selected to settle the difference.
The balance of a gift certificate will not be paid out in cash nor will it accrue interest.
The gift certificate is transferable. This does not apply if we have knowledge of, or are grossly negligent in not knowing about, the lack of entitlement, legal incapacity, or lack of authority to act on behalf of the respective holder.
14. INFORMATION ON ONLINE DISPUTE RESOLUTION
The European Commission provides an online dispute resolution platform at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a point of contact for the out-of-court resolution of disputes arising from online sales or service contracts involving a consumer.
We are neither obligated nor willing to participate in the dispute resolution procedure.
15. Company Information
Ivy Horsefashion
Owner: Laura Eckes
Auweg 13
76646 Bruchsal
Bruchsal Tax Office
VAT ID: DE325232862
Email: info@ivy-horsefashion.de
As of March 2026